Introduction
Welcome to Lunax Agency ("Lunax," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy applies to all services provided by Lunax, including our website (lunaxagency.com), AI chat assistants, web development services, and all related offerings.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
We regularly update this policy to reflect changes in our practices or applicable laws. The "Last Updated" date at the bottom indicates the most recent revision.
Information We Collect
Personal Information: When you contact us, request a quote, or engage our services, we collect information such as your name, email address, phone number, company name, and project requirements.
Technical Information: We automatically collect technical data including IP address, browser type and version, operating system, device information, time zone, and browsing behavior on our website.
Communication Data: We retain records of all communications with our team, including emails, chat messages, and call notes, to improve our services and maintain project history.
Payment Information: For transactions, we collect billing details. However, payment processing is handled by secure third-party payment processors (PayPal, Stripe, bank transfer systems) and we do not store complete credit card numbers.
AI Interaction Data: When you use our AI chat assistants, we collect conversation data to improve response quality. This data may be anonymized and used for training purposes.
How We Use Your Information
Service Delivery: To provide, maintain, and improve our services, process transactions, and fulfill contractual obligations.
Communication: To respond to inquiries, send project updates, provide customer support, and send important notices about our services.
Personalization: To customize your experience, remember your preferences, and provide relevant content and recommendations.
Analytics: To analyze usage patterns, improve our website and services, and develop new features and offerings.
Marketing: With your consent, to send promotional materials and newsletters. You can opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
Protection: To protect the rights, property, and safety of Lunax, our users, and the public.
AI Chatbot Disclaimer
Our website features AI-powered chat assistants designed to help answer questions and provide information about our services. While we strive for accuracy, AI technology has inherent limitations.
AI responses may occasionally contain inaccuracies, outdated information, or errors. We have implemented content filtering, political neutrality safeguards, and regular training updates to minimize such occurrences.
IMPORTANT: Lunax expressly disclaims liability for any decisions made, actions taken, or reliance placed solely on information provided by our AI assistants. For critical matters involving pricing, contracts, legal obligations, or project specifications, please verify information with our human team.
AI conversations may be recorded and analyzed to improve service quality. Personal information shared with AI assistants is subject to the same protections outlined in this Privacy Policy.
We reserve the right to modify, suspend, or discontinue AI assistant features at any time without prior notice.
Data Protection & Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards: SSL/TLS encryption for data in transit, encrypted storage for sensitive data, secure server infrastructure, regular security audits, and intrusion detection systems.
Organizational Measures: Access controls limiting data access to authorized personnel only, employee confidentiality agreements, regular security training, and incident response procedures.
Third-Party Security: We carefully vet third-party service providers and require them to maintain appropriate security standards. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention: We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Project data is typically retained for 3 years after project completion.
Your Rights
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request correction of any inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Objection: You may object to certain types of processing, including processing for direct marketing purposes.
Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
General Support: [email protected]
Website: lunaxagency.com
We aim to respond to all privacy-related inquiries within 5 business days.
Important Notice
This Privacy Policy may be updated. We recommend periodically reviewing this page for changes. Continued use of our services after modifications constitutes acceptance of the updated policy.
Last updated: December 2024 | Version 2.0